Frequently Asked Questions

For your business, "CX Optimized" means achieving peak customer experience across every digital and human touchpoint. Our tailored CX auditing services are designed to help you optimize customer journeys, significantly enhance customer satisfaction, and ultimately drive brand reputation and customer loyalty for sustainable growth in today's competitive market. 

CX Optimized  works with clients of all sizes, from small businesses to large corporations. We also work with non-profit organizations and government agencies.

Yes, absolutely. CX Optimized specializes in managing multi-location CX audit projects to ensure consistent service excellence across all your branches. We can conduct these comprehensive audits on a flexible schedule, whether you require a one-time assessment, recurring monthly evaluations, or annual performance reviews for all your locations. Our approach guarantees uniform insights and actionable recommendations tailored to your entire operational footprint, helping you maintain a high standard of customer experience across your entire brand. 

At CX Optimized, our distinction in customer experience auditing lies in our unique blend of expertise: a family-owned legacy of over a decade in professional mystery shopping expertise for discerning luxury brands like Chanel and Lexus, combined with cutting-edge AI CX solutions insights gained as a ChatGPT Beta Tester. Our role as a Top Google Reviewer with over 24 million views also gives us unparalleled understanding of online reputation management and Google Business Profile optimization. We offer a truly holistic approach to CX, evaluating both human interactions and sophisticated AI systems, along with your crucial online presence.  an answer to this item.

Getting started with optimizing your customer experience strategy is simple: you can schedule your complimentary consultation directly from our website. During this initial session, a Regional Account Manager will discuss your current CX systems and collaboratively craft a tailored audit plan specifically designed to meet your unique business needs and goals. 

It will be sent via email 24 hours from the date and time it was finished and submitted by the mystery shopper. 

The ideal frequency for a CX audit depends on your specific business objectives and the pace of change in your operations or digital touchpoints. We offer flexible scheduling, from one-time assessments to recurring weekly, monthly, or yearly engagements. Consistent auditing is key to continuously monitor your CX performance, adapt to evolving customer expectations, and maintain high standards of consistent service excellence. 

At CX Optimized, we take pride in delivering high-impact, expert-driven CX auditing services with a rapid turnaround—typically within 24 hours. Our process involves immediate allocation of specialized resources, expert analysis, and proprietary evaluation methods. To maintain operational integrity and fairness, our cancellation and refund policy is as follows:

• If you cancel within 2 hours of purchase, you are eligible for a full refund.
   
• If you cancel after 2 hours but before any audit work begins, a $50 administrative fee will be deducted from your refund.
   
• Once audit preparation begins (e.g., data verification, call assignments, AI testing setup), the service is considered in progress and non-refundable.
   

Because CX audits are performed within a 24-hour delivery window, once the audit process has started—this includes mystery shopping actions, digital testing, or initial reporting—refunds are not available.

All completed audits, reports, consultations, and recommendations are final and non-refundable. The value of our service lies in the expert insights and proprietary findings provided, which cannot be revoked once delivered.

If you are not fully satisfied with your delivered report or believe a component was incomplete or inaccurate, please contact support@cxoptimized.com within 7 days of delivery.
We are committed to ensuring satisfaction and may offer:

• A complimentary replacement audit, or
   
• A clarification/revision session to ensure all findings meet the stated scope.
   

Our 24-hour audit delivery window begins once your payment is confirmed and all necessary information (e.g., platform links, locations, or contact details) is received. Delays in client response may extend delivery time.

Any unresolved disputes or claims will be handled fairly through internal review. CX Optimized reserves the right to issue a service credit or replacement audit when appropriate.

At CX Optimized, protecting your proprietary business data and the integrity of your audit results is paramount. As a family-owned business, we operate with a deep-seated commitment to trust and discretion. All our mystery shoppers and auditors adhere to strict confidentiality agreements and professional ethical guidelines. We utilize secure data handling protocols for all information collected and processed, ensuring that your sensitive business insights and the findings of your CX audits remain private and are only accessible to authorized personnel. Your trust is the foundation of our partnership. 

Partnerships: Available under 6-month or 12-month contracts.  

Flexible daily, weekly, and monthly contracts are available as well.