Frequently Asked Questions

For your business, "CX Optimized" means achieving peak customer experience across every digital and human touchpoint. Our tailored CX auditing services are designed to help you optimize customer journeys, significantly enhance customer satisfaction, and ultimately drive brand reputation and customer loyalty for sustainable growth in today's competitive market. 

CX Optimized  works with clients of all sizes, from small businesses to large corporations. We also work with non-profit organizations and government agencies.

Yes, absolutely. CX Optimized specializes in managing multi-location CX audit projects to ensure consistent service excellence across all your branches. We can conduct these comprehensive audits on a flexible schedule, whether you require a one-time assessment, recurring monthly evaluations, or annual performance reviews for all your locations. Our approach guarantees uniform insights and actionable recommendations tailored to your entire operational footprint, helping you maintain a high standard of customer experience across your entire brand. 

At CX Optimized, our distinction in customer experience auditing lies in our unique blend of expertise: a family-owned legacy of over a decade in professional mystery shopping expertise for discerning luxury brands like Chanel and Lexus, combined with cutting-edge AI CX solutions insights gained as a ChatGPT Beta Tester. Our role as a Top Google Reviewer with over 24 million views also gives us unparalleled understanding of online reputation management and Google Business Profile optimization. We offer a truly holistic approach to CX, evaluating both human interactions and sophisticated AI systems, along with your crucial online presence.  an answer to this item.

Getting started with optimizing your customer experience strategy is simple: you can schedule your complimentary consultation directly from our website. During this initial session, a Regional Account Manager will discuss your current CX systems and collaboratively craft a tailored audit plan specifically designed to meet your unique business needs and goals. 

It will be sent via email 24 hours from the date and time it was finished and submitted by the mystery shopper. 

The ideal frequency for a CX audit depends on your specific business objectives and the pace of change in your operations or digital touchpoints. We offer flexible scheduling, from one-time assessments to recurring weekly, monthly, or yearly engagements. Consistent auditing is key to continuously monitor your CX performance, adapt to evolving customer expectations, and maintain high standards of consistent service excellence. 

At CX Optimized, we are committed to delivering exceptional value and actionable insights through our expert CX auditing services. Our goal is to ensure your complete satisfaction with the quality and impact of our work. Due to the nature of our consulting and auditing services, which involve the application of specialized expertise, time, and the delivery of proprietary analysis and recommendations, our refund policy is structured as follows:

1. Cancellation Prior to Service Commencement:

• If a cancellation occurs within 48 hours of the scheduled start date, a cancellation fee equivalent to $50 may be applied to cover administrative and preparatory costs.

2. Services in Progress:

• Once an audit or consultation has commenced (e.g., initial data collection, expert calls, on-site visits, AI testing cycles begin), a refund is not available.

3. Completed Services:

• No refunds will be issued for services that have been fully completed and delivered, including the final reports, analyses, or consultation summaries. The value of our service lies in the insights and recommendations provided, which, once shared, cannot be retracted.
• If you are dissatisfied with the quality of a completed service, we encourage you to contact us immediately. We are dedicated to client satisfaction and will work diligently to address your concerns, which may include offering additional consultation, clarification, or revisions to ensure the delivered service meets its stated scope and your expectations.

4. Dispute Resolution:

• Any concerns regarding our services should be brought to our attention within 7 days of the service delivery date. We are committed to resolving any issues fairly and promptly and will do a free replacement audit in its place. 

To request a cancellation or discuss any concerns, please contact us at cxoptimixed@gmail.com

At CX Optimized, protecting your proprietary business data and the integrity of your audit results is paramount. As a family-owned business, we operate with a deep-seated commitment to trust and discretion. All our mystery shoppers and auditors adhere to strict confidentiality agreements and professional ethical guidelines. We utilize secure data handling protocols for all information collected and processed, ensuring that your sensitive business insights and the findings of your CX audits remain private and are only accessible to authorized personnel. Your trust is the foundation of our partnership. 

Partnerships: Available under 6-month or 12-month contracts.  

Flexible daily, weekly, and monthly contracts are available as well.