END OF THE YEAR SALE 50 % OFF ALL AUDITS
Audit and Optimize Your Human & AI Customer Experience
Welcome to CX Optimized! We specialize in transforming how businesses connect with their customers and employees.
Welcome to CX Optimized
The Mystery Shopping Experts
At CX Optimized, we transform every customer interaction—Human or AI—into a competitive advantage.
As seasoned mystery shoppers with over a decade of experience across retail, grocery, gas stations, luxury, and home services, we bring an insider’s eye to auditing customer experience.
Explore Our CX Audit Categories
CX Audits
Evaluate your customer experience from every angle.
Explore our one-time audits that reveal how your brand performs across AI systems, employees, and customer journeys.
Includes:
- After-Hours AI System Audit
- Customer Journey Audit
- Elite Employee CX Performance Audit
Digital CX Audits
Comprehensive, technology-driven evaluations designed to optimize your online presence.
These services combine digital testing, GBP optimization, and strategic CX enhancements.
Includes:
- Premium Digital CX Audit
- Digital CX Optimized Total Package
CX Monitoring & Maintenance
CX Monitoring & Maintenance
CX Monitoring & Maintenance
Stay informed and proactive with daily and recurring CX tracking.
Our monitoring services ensure your customer experience remains consistent, responsive, and performance-ready.
Includes:
- CX Online Daily Monitoring (30-Day Audit)
- Ongoing CX Maintenance Plans
Specialty & Custom Audits
CX Monitoring & Maintenance
CX Monitoring & Maintenance
Tailored evaluations built around your unique business needs.
Ideal for multi-location brands, franchises, or seasonal performance reviews requiring personalized attention.
Includes:
- Add-On AI System Audits
- Custom CX Evaluations
- Holiday CX Readiness Audits50% off on select items.
